To resolve this issue, power-cycle your Chromecast by following the steps in the above solution. The Chromecast device can get into a situation where it is not receiving data. Chromecast says it’s connected in RealTimes, but I can’t stream to Chromecast-why not? When I try to cast a video, it just looks like it's loading and doesn't go anywhere-what can I do? The solution is to upload the video to your RealCloud and then cast it from your Cloud Library. Most likely, this issue is the result of either the audio or video format not being compatible with Chromecast. If Google extends Chromecast to support Windows apps, we’ll definitely look into it! Why do I only get audio, but no video, when casting the video? You can cast from your PC using our website ( ), as well as from most smartphones and tablets. Where's the Chromecast option in the PC desktop player?Ĭhromecast does not support native Windows applications, so it is not available in the desktop RealPlayer application. Unplug the USB cable or power cable (depending on how the device is powered up).ģ.
Remove the Chromecast device from the HDMI slot.Ģ. If you have the app or extension installed, and you are signed in, but you still can't cast videos, power-cycle your Chromecast by following these steps:ġ. If you're trying to cast a video from your Cloud Library, make sure you are signed into the RealTimes app on your device. (Chromecast does not support native Windows software, so it is not available in the desktop RealPlayer application.)
Why can't I cast any videos, including the RealTimes welcome videos?įirst, make sure you have the Chromecast app installed on your phone or tablet if you are using a PC or laptop, you'll need to install the Chromecast extension through your Chrome web browser, and open in Chrome when you want to cast videos.